iGaming Live Chat Agent (Full Time Remote)

We are seeking high-caliber Live Chat Agents to provide exceptional support within our fast-paced iGaming and crypto ecosystem. We expect our agents to deliver professional, accurate, and empathetic service while maintaining a high degree of technical proficiency.

Core Responsibilities

• Deliver fast and professional customer support via live chat
• Follow established guidelines to resolve player inquiries with precision and care.
• Identify and escalate complex cases to specialized teams or leadership when necessary.
• Act as a first line of defense for Responsible Gaming by assisting with limits and self-exclusion processes.

Required Qualifications

• Bilingual Proficiency: Native or professional fluency (English Required)
• Technical Knowledge: Familiarity with CRM systems, live chat tools, and cryptocurrency/blockchain payment methods.
• Soft Skills: High emotional intelligence, patience, and the ability to remain composed during escalated disputes.
• Operational Excellence: Strong problem-solving skills, attention to detail, and the ability to handle multiple concurrent chats.

Preferred Experience

• Prior experience in the iGaming industry.
• Knowledge of KYC and compliance within heavily regulated environments.
• Previous leadership or supervisory experience.

Compensation & Benefits

• Base Salary: Competitive compensation commensurate with experience and jurisdiction.
• Bonus: Incentives based on KPIs
• Professional Development: Comprehensive training on Compliance, KYC, and Responsible Gaming using Brief Intervention Techniques (BIT).

Why Join Us

We invest in your growth. This role offers a clear path toward leadership and specialized support positions. You will join a supportive remote environment where you are empowered to act decisively and empathetically, serving as a critical safeguard for our community through responsible gaming and compliance excellence.