Community Engagement Manager - Sweepstakes Casino / iGaming

We're looking for a proactive Community & Reputation Manager to help us engage our users/players, strengthen our brand reputation, and grow our online community.

This is a hands-on role focused on community engagement rather than content creation. You'll be interacting directly with players across social media, Discord, review sites, forums, and other online communities where our brand is discussed.

Responsibilities

• Respond to comments and direct messages across our social channels
• Build, manage, and grow our Discord community
• Respond professionally to Trustpilot reviews and player feedback
• Monitor daily brand mentions using BrandMentions and other listening tools
• Identify and participate in relevant conversations about our brand
• Engage with players across Reddit, forums, Discord, and social platforms
• Escalate customer support issues when required
• Gather community feedback and share insights with the team
• Provide weekly reports on community activity, sentiment, and key trends

if you have an AI tool that will assist you, we're keen to learn more, but it's not required!