Norwegian Customer Experience Agent, iGaming - Malta

About the position

As a Customer experience agent in iGaming, you're in charge of tasks related to player satisfaction. You contribute to creating a positive user experience by addressing concerns, managing accounts, and facilitating responsible gaming practices. Your role extends to proactively identifying opportunities to enhance customer satisfaction and loyalty.

Responsibilities

• Handling player inquiries
• Ensuring seamless gaming experiences.
• Providing assistance on game rules, account management, and promotional offers.

Requirements

• Speak and write Norwegian at a native level
• Speak English (B2)
• Basic understanding and level of computer handling skills.
• Excellent problem solving skills
• Excellent communication and inter-personal relationship building skills, with ability to express your thoughts clearly and concisely

Nice-to-haves

• Experience with customer care is a plus
• Interest in the iGaming industry is an advantage

Benefits

• Relocation package (flight, pickup from airport and accommodation)
• Healthcare
• Fantastic quarterly team events and weekly company events
• Breakfast at the office on Mondays and Tuesdays.
• Lunch at the office on Wednesdays.
• A one-time bonus to help you set up a comfortable workstation at home
• Up to 40 days a year to work fully remote from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• €250 One-time Hybrid Allowance to help you set-up your home office.