iGaming Support Specialist
Parx Bensalem- Serve as the voice of the brand and the frontline service representative for our online website and mobile applications.
- Assist players with sports betting and general gambling terminology, including explaining sportsbook payouts and online wagering concepts.
- Demonstrate proficiency across multiple device platforms, including PC, Mac, Android, and iOS.
- Troubleshoot and multitask effectively across various communication channels such as email, live chat, and phone.
- Support customers by explaining account security measures and player authentication procedures.
- Manage customer inquiries and complaints from initial contact through resolution, consistently providing calm, professional, and high-quality service.
- Assist with technical issues such as account creation, account verification, deposit and withdrawal processes, device compatibility, and geolocation concerns.
- Maintain an understanding of online gaming regulations across multiple gaming jurisdictions.
- Adhere to all policies and procedures to ensure accuracy and compliance.
- Help players understand and troubleshoot promotional offers, bonuses, and loyalty program details.
- Explain KYC requirements and document verification processes as needed.
- Navigate efficiently between the player-facing interface and internal systems while handling multiple tasks.
- Clearly communicate terms and conditions to players and ensure understanding.
- Document actions taken by adding clear and accurate notes into the system.
- Escalate issues appropriately, providing clear and detailed communication to managers and relevant departments.
- Perform all other duties as assigned.
Job Type
- Job Type
- Full Time
- Location
- Moorestown, NJ
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